Expert Community Management resources for professionals. Explore the history, strategies, and practical guides to building online communities from a 25-year industry veteran.
One short document that gives every agent and every skill in your library a shared frame of reference — built from evidence in your existing work, not from a workshop full of opinions. What it is A constitution is a short, always-loaded document that...
This template is designed to help you sit down with your manager or HR lead and bridge the gap between their expectations and your actual output. It moves the conversation away from "I’m overwhelmed" and toward "We are measuring the wrong things for the results you...
Stop obsessing over the "law of large numbers" and start designing for the power of the few. If you’ve spent any time in the community industry over the last decade, you’ve been conditioned to worship at the altar of scale. We talk about "active user" percentages,...
The Phoenix Strategy is not for the faint of heart; it requires the courage to dismantle what you or your predecessors built. But you must remember that a community is a campfire, not a monument.
A monument is static and cold; it is designed to be looked at. A campfire is warm and dynamic; it requires constant fuel to stay alive. If your fire has gone out, do not just stand there and describe the flames you used to have… clear out the ash, gather some new wood, and strike a new match.
The reality most “Community Strategy” decks miss is that community is fundamentally a transfer of energy. In the beginning, that energy is 100% yours. You are the battery. You cannot expect a group of strangers to provide the voltage for a circuit you haven’t closed yet.
Community moderation is not the “clean-up crew” of the internet. It is the intentional design of human behavior through digital structures. Every rule you write is a feature. Every banner you upload is an interface choice. Every “first post” is a prototype.
Stop waiting for the community to “happen” and start designing the conditions for its success. The “delete” button is the least powerful tool in your kit. Your most powerful tools are the ones that build, not the ones that remove.
David DeWald is a pioneering online community professional with over 25 years of experience building, managing, and evolving digital communities of all sizes—some reaching millions of members. Since the late 1990s, he has partnered with diverse organizations and businesses to establish impactful online presences that foster engagement and growth. David is widely respected among his peers for his deep expertise in community strategy, engagement, moderation, and advocacy development. Beyond managing communities, he actively contributes to the industry through thought leadership, including public speaking, and blogging, sharing actionable insights to elevate the practice of Community Management globally.
